This Privacy Policy describes how lumalanes.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

 

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: collected automatically using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: to provide products or services, process payments, arrange for shipping, provide invoices and/or confirmations, communicate with you, screen for risk or fraud, and provide marketing aligned with your preferences.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with Shopify, shipping and fulfillment providers, and payment gateways.

 

Customer support information

• Examples of Personal Information collected: name, email, order history, and any information you voluntarily submit via contact forms or support emails.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our support platform providers.

 

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us at cameron@lumalanes.com to request deletion.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill contracts. For example:

• We use Shopify to power our online store. Learn more: Shopify Privacy Policy.

• We may share Personal Information to comply with laws and regulations, respond to lawful requests, or protect our rights.

 

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

• Google Analytics: to understand how customers use the site. Google Privacy Policy. Opt-out link.

• Other services: if applicable, we may use marketing platforms that track your browsing and shopping behavior.

Opt out of targeted advertising:

• Facebook

• Google

• Bing

Or visit the Digital Advertising Alliance Opt-Out Portal.

 

Using Personal Information

We use your Personal Information to offer products, process payments, ship orders, and keep you updated on products, services, and offers.

 

GDPR (EEA Customers Only)

If you are a resident of the EEA, we process your information under these lawful bases:

• Your consent;

• The performance of a contract;

• Compliance with legal obligations;

• To protect your vital interests;

• Public interest;

• Our legitimate interests.

 

Retention

We retain your Personal Information unless you request deletion.

 

Automated Decision-Making

We do not engage in fully automated decision-making with legal or significant effects. Shopify may use limited automation to prevent fraud (e.g., temporary denylist of IP addresses and credit cards).

 

CCPA (California Residents Only)

If you are a California resident, you have the right to:

• Know what Personal Information we collect;

• Access, correct, update, or erase your Personal Information;

• Opt-out of the sale of Personal Information.

We do not sell Personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA).

To exercise your rights, contact us at cameron@lumalanes.com.

 

Cookies

We use cookies to optimize your experience and provide our services. Cookies may be persistent or session-based. You can manage cookies through your browser settings. For more help, visit allaboutcookies.org.

 

Do Not Track

We do not alter our data practices in response to Do Not Track signals due to inconsistent industry standards.

 

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.

 

Contact

If you have questions, want to make a request, or file a complaint, contact us:

Email: cameron@lumalanes.com

 

If you are not satisfied with our response, you may contact your local data protection authority. For example: UK ICO